Refund Policy

In keeping with Shree Kheraj Sadij’ goal of ensuring User satisfaction, this refund Policy, together with the terms of use sets out Shree Kheraj Sadij’ procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms.

Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.

Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

1. REFUND POLICY

1.1 Refund Eligibility

Refunds shall only be issued under the following circumstances:

Order cancelled before dispatch.
Approved return due to damage or manufacturing defect.
Wrong product delivered.
Product unavailable after order confirmation.
Order cannot be fulfilled by Shree Kheraj Sadij.

Refunds for prepaid orders shall be credited to the original payment source through Shree Kheraj Sadij’s standard banking channels. Refunds for Cash on Delivery (COD) orders shall be processed via bank transfer, UPI, or such other mode as may be determined by Shree Kheraj Sadij upon verification of the customer’s payment details. Shree Kheraj Sadij reserves the right to request identity or ownership verification before processing refunds for COD transactions.

It is expressly clarified that the refund entitled to by a User shall not include monies paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Shree Kheraj Sadij after due verification at its sole discretion).

1.2 Refund Processing

Prepaid Orders

Approved refunds shall be credited to the original payment method used during purchase.

Processing time:

7-10 business days after approval.

However actual credit timelines may vary subject to the policies of the User’s bank in case of bank account/credit card refunds depending on the customer’s bank, card issuer, payment gateway, UPI provider or other financial institutions involved in the transaction.

Shree Kheraj Sadij shall not be liable for delays caused by banking institutions or payment processors after the refund has been initiated.

Shree Kheraj Sadij shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Shree Kheraj Sadij disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.

Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers may be required to provide their bank account details or UPI ID for processing approved refunds. Such details may be submitted at the time of raising the refund request or subsequently upon request by Shree Kheraj Sadij.

Customers may provide the required refund details through the applicable platform or communication channel made available by Shree Kheraj Sadij, including but not limited to:

The “My Orders” section of their account after logging into the website;
Email communication with the Customer Support team; or
Any other mode specified by Shree Kheraj Sadij from time to time.

The customer shall be solely responsible for ensuring that the bank account, UPI ID, and other payment details provided are accurate and complete. Shree Kheraj Sadij shall not be liable for any delay, failure, or incorrect processing of refunds resulting from inaccurate, incomplete, or incorrect information furnished by the customer.

1.3 Shipping Charges

Original shipping charges are non-refundable except where:

Wrong product was delivered.
Product was damaged during transit.
Product contained a verified manufacturing defect.

1.4 FRAUDULENT OR ABUSIVE CLAIMS

Shree Kheraj Sadij reserves the right to reject refund, or replacement request where:

False information is provided.
Evidence appears manipulated or misleading.
Repeated abuse of return policies is detected.
Returned product does not match the originally shipped product.

In such cases, no refund or replacement shall be provided.

2. CUSTOMER SUPPORT

For any return, exchange, cancellation, or refund queries, please contact:

Email: customercare@wearsanskriti.com
Phone: +91-9156333016
Address: Ground Floor, Shop No. 1/2, Satyaratan Niwas, H No. 1268, CTS No 638, Behind Kajari Sweets,Nashik Ves, Sinnar, Nasik, Maharashtra-422103

[9:00 AM – 5:00 PM from Monday – Saturday]

3. GRIEVANCE

In accordance with applicable laws, customers may contact our Grievance Officer:

[9:00 AM – 5:00 PM from Monday – Saturday]

Response Time: Within 7 working days

4. Limitation of Liability

The maximum liability of Shree Kheraj Sadij in relation to any cancelled order, returned product, exchange request, or refund claim shall not exceed the amount actually paid by the customer for the concerned product.

Shree Kheraj Sadij shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of its products or services.

5. Policy Amendments

Shree Kheraj Sadij reserves the right to modify, amend, suspend, or replace this Cancellation, Return and Refund Policy at any time without prior notice. The latest version of the Policy shall always be available on the website and shall become effective immediately upon publication.

Last updated on February 2, 2026.